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Home, but not alone 

2020-04-30 Home but not alone
We are urged to rally together as local COVID-19 app is launched to connect volunteers and people who need help.

A new Suffolk-focused community  service has been set up to support  people who need help during the  COVID-19 pandemic.



Called ‘Home But Not Alone’, the service has been launched to help connect people who want to volunteer in their communities with neighbours who are most in need.

The service will mean willing volunteers, charities, town and parish councils, community and religious groups can all log their details and offers of support on an app, while people who need help can phone to request support.

As the number of offers and requests grows, they will be matched so that the right help can be given where it’s most needed. This support could include delivering groceries, medication or essential household goods, in line with Government social distancing guidelines.

You can download the free app, called Tribe Volunteer from Apple App Store and Google Play Store.

The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 9am to 5pm, seven days a week.

The Home, But Not Alone service was created by partners from Suffolk’s councils, police, health bodies and charitable organisations which come together as the Collaborative Communities Board.